Returns & Refunds Policy

At Shoesmates, we want you to be completely satisfied with your purchase. Below are the details of our return policy for your reference.

Return Eligibility

Returns are accepted only under specific conditions:

• The item received is damaged.
• There are visible defects in the print.
• The item is the wrong size, color, design, or style compared to what was ordered.

Return Request Process

If your order meets one of the above criteria, please follow these steps to initiate a return:

1. Submit a Return Request: You must request a return within 14 days of receiving your goods. After this period, your right to return is forfeited.
   • Requests can be made by emailing us directly at [email protected]
2. Return Shipping: You are responsible for the shipping costs associated with returning your item to our warehouse.
3. Return Address: Please send the return package to: 1710 Golf Road, Unit 122 Waukegan, Illinois, USA
4. Packaging: Ensure that the item is securely packaged and includes your order ID inside the package.

Refund Policy

Refunds are granted under the same conditions listed above. If your return is approved:

• You will receive either a full or partial refund depending on the nature of the issue.
• Refunds will be processed to the original payment method used during the purchase:
  • PayPal: Refunds are typically processed immediately.
  • Credit Card: Please allow 5-10 business days for the refund to reflect in your account.

If you have any questions or need assistance, please don’t hesitate to reach out. We’re here to help!